Booking & Cancellation Policy
How to book, pay, change or cancel your private driver day in Madeira.
Madeira Private Driver is operated by Cátia, David & André Lda. RNAVT 13544 · RNAAT 887/2026. Contact: info@madeiraprivatedriver.com · +351 926 627 474.
Standard private driver days
Prices are per private vehicle for up to 8 hours, including pickup and return in Funchal. Standard service uses a Mercedes eVito or a similar standard van, for up to 8 passengers. The separately booked Luxury service guarantees a Mercedes EQV, for up to 7 passengers, subject to the available dates in the booking system.
Payment and confirmation
Choose your vehicle and available date online, then pay a 40% deposit or the full amount. Your booking is confirmed after the required payment succeeds. If you pay a deposit, the remaining 60% is paid at the end of the service. Existing bookings retain their agreed prices and deposit arrangements. Custom and multi-day quotations have their own agreed terms.
Pickup, duration and extras
Standard prices include pickup and return in Funchal. Madeira Airport pickup adds €75 per booking when selected online. Other pickup locations outside Funchal, including Caniço and Câmara de Lobos, need a quote agreed before booking. Early starts, late finishes and very long routes require an individual quote before booking. Ten-hour days and groups of 9 or more are by quotation. Meals, attraction tickets and time beyond the agreed booking duration are not included in the standard price.
Holiday dates
For private driver days from 20 December 2026 to 1 January 2027 inclusive, the higher of €345 or the normal vehicle/group rate applies. 25 and 31 December 2026, and 1 January 2027 are by request only. Existing bookings keep their agreed prices.
Routes, weather and changes
Your route is planned around your interests, realistic driving times and the agreed service duration. Conditions, road access and weather can affect the places that are practical to visit. Contact us about changes; adjustments depend on timing and availability. Extra availability with a partner driver and vehicle must be confirmed with us.
Cancellation and refunds
Standard private driver services offer a full refund for cancellations made at least 24 hours before pickup. Review the conditions for your selected service before paying; contact us first if you need clarification. For an existing reservation, refer to your agreed conditions and confirmation, and contact us about cancellation or rescheduling.
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